Is your team using AI well? Copilot can tell you

How do you really know if your people are making the most of AI at work?

You’ve invested in Microsoft Copilot. You’ve talked about how it can save time, boost productivity, and make everyday tasks easier. But once the rollout is complete, a bigger question remains: is your team actually using it, or is it quietly sitting unused on their desktops?

That uncertainty is exactly what Microsoft’s new Copilot Dashboard feature aims to solve. And it answers the question many leaders are now asking: Is your team using AI well? Copilot can tell you.

Visibility Into Real Copilot Usage

Microsoft has introduced a new feature called Benchmarks, built into Viva Insights within Microsoft 365. Its purpose is simple but powerful: to give organizations a clear view of how Copilot is being used across the business.

Benchmarks shows how many employees are actively using Copilot, which Microsoft apps they’re using it in, and how often they return to it. This moves AI adoption from guesswork to measurable insight.

Instead of relying on assumptions or anecdotal feedback, leaders can see real data that reflects how Copilot fits into daily workflows.

How Your AI Adoption Stacks Up

One of the most interesting aspects of Benchmarks is comparison. The dashboard doesn’t just show internal usage—it allows organizations to compare their Copilot adoption with similar companies.

That could mean businesses of the same size, in the same industry, or even in the same geographic region. This context helps answer a critical strategic question: Is your team using AI well? Copilot can tell you whether you’re ahead of the curve or lagging behind peers.

For leaders trying to justify AI investments or plan next steps, that insight is invaluable.

Addressing the Privacy Question

Any time usage data is involved, privacy concerns are bound to surface. Comparing your organization to others might sound intrusive at first glance.

Microsoft has been clear about its approach. External data used for Benchmarks is anonymized and aggregated, with mathematical models applied to ensure individual organizations and users can’t be identified. The focus is on trends, not surveillance.

For most businesses, this strikes a balance between gaining meaningful insight and protecting employee privacy.

Why Most AI Pilots Stall

From a business perspective, Benchmarks addresses a very real problem. Many organizations invest in AI tools but struggle to move beyond the pilot phase.

Research shows that only around 5% of AI pilot programs ever progress into full, sustained use. The reasons are rarely technical. More often, they come down to culture, training, and uncertainty about how AI fits into daily work.

Without visibility, leaders don’t know where adoption is breaking down. Benchmarks helps pinpoint exactly where usage is strong—and where it’s stalling.

Supporting People, Not Policing Them

It’s natural for employees to feel uneasy about new visibility tools. Nobody wants to feel monitored. But the purpose of Benchmarks isn’t punishment—it’s progress.

If certain teams are using Copilot effectively, their approaches can be shared as best practices. If others aren’t engaging with it, that’s a signal for more training, clearer guidance, or better alignment with their roles.

When used correctly, this data supports employees rather than policing them. It helps organizations build confidence, consistency, and smarter AI habits.

Turning Insight Into Action

Knowing is your team using AI well? Copilot can tell you, but insight alone isn’t enough. The real value comes from acting on what you learn.

That might mean adjusting workflows, offering targeted Copilot training, or reinforcing expectations around AI usage. Over time, these small changes can dramatically improve productivity and ROI from your AI investments.

Secure AI Adoption Matters

As AI becomes more embedded in daily operations, it’s critical to ensure it’s being used securely and responsibly. Visibility tools like Benchmarks are just one part of the picture.

Get your cybersecurity prevention evaluated by Elite Technology Solutions Group to make sure your AI adoption is protected, compliant, and aligned with your business goals.